I was told they can’t grant anything, points or the pack I purchased, that they personally gave my case to the bug fix team blah blah. Here we are 10 days later and nothing. But like you, I would just take a refund and move on if I could. With the error I can’t even finish daily objectives and buy a store pack with coins.
Literally same we’ve missed countless drops now missing out on content and they keep saying it’ll be fixed in a few days only thing we can hope is that this Thursday we get the bundle and the refund of points since they’ve now discounted it
