Forum Discussion

2 years ago

Solved

Madden 24 Ban Dispute

I find myself in a frustrating situation with Madden's Terms of Service team. I've been a part of this community for over a decade, and I've always played by the rules. Unfortunately, my account was ...

ultimate team

EA_Illium
2 years ago
Hi @xMattLo,

We are unable to assist with Bans/Kicks here on the Answers HQ forums. You will want to fill out this online forum to reach out to our TOS team for further assistance.



If you have already reached out to our TOS team keep an eye on your EA account email for any communications. Please note, that not all bans will appear in your account's Ban History.

If you are looking for more information on bans with your EA account check out our help articles below:

How EA bans and suspensions work

Investigate your banned or suspended account

Cheers!

Macabee1134

1 year ago

Reading all of these posts is extremely upsetting. I not only bought Madden 24 to play with my son while I am overseas, but I bought a PlayStation just to play Madden with him. He has been into MUT, so I started to play. I invested substantial time and money into the game. I’ve been playing Madden since it first came out, even making exchanges for glitches and poor gameplay over the years.

There is no conceivable reason I should be banned. I absolutely do not cheat (I mean I am playing with my son so what example would that make?), but I am very competitive. If they don’t want us using the auction house and powering through challenges/objectives then why make them? Like people here I haven’t even received an explanation.

At this point I would like money back for the points I had sitting in my account and some explanation. Unless resolved soon I am just done with EA.

I am an attorney with substantial experience. Technically they have the right to do almost whatever they want with their platform. However, I think they are acting in an arbitrary and unlawful manner and therefore unlawfully taking our money. There is also a good chance that this conduct may violate consumer protection laws of various states.

EA should make this right because I suspect most of us are not cheating. I am not sure how I would cheat because I lack the skill. The only thing I think could be a basis for banning people is selling coins. (Although I know I am paying a lot to EA for my madden points). I have never bought coins and understand that could be a real violation. What confuses me is that I see YouTubers who promote the platform with relationships with coin miners (many in China) yet I haven’t seen or heard of any of these YouTubers banned. I think this needs to be looked into? Are these folks not banned because EA is profiting from them? It is really upsetting when you see people admitting to breaking rules and having sponsors by rule breakers, but folks like me get banned with no explanation. The amount of money I spent is real and I feel EA has stolen from me.

lindsey_mont_

1 year ago

@Macabee1134 and the youtubers and tiktok people are partners with EA which is why they have 4 5 million coins and all the new cards the moment they come out

Macabee1134
1 year ago
I don’t get it. I am an adult. A lawyer. A parent. I don’t cheat, but EA arbitrarily decided I have done something wrong and bans me. On the other hand, as you say, they support people who are profiting of violation of rules.
Macabee1134
1 year ago
Would people be interested in a lawsuit? I suspect there are a good number of people who have been unfairly banned. I also suspect a lot of people spent significant money.

I believe EA has been disrespectful, arbitrary in their process and this amounts to unlawful taking. It could also trigger consumer protection laws. If we didn’t violate the terms of service, they refuse to give us evidence and they still take our access and in some cases money that is in the form of points, it could be a violation.

I ran litigation for several multibillion dollar companies. I feel like there is a case here and maybe I can get someone to take it.

I mean I didn’t even receive a warning. Assuming, arguendo, I violated a rule without knowing, they should give us fair notice. I’ve read the terms
multiple times and the allegation about match cheating and it’s not even possible I did that.
- Brillo313
  1 year ago
  I would like to be part of your class action lawsuit if you proceed. I spent hundreds of dollars on this game and to be banned from the auction house for selling cards on the auction house is plain wrong. Then customer service blocks me from even emailing them to find out the thing that they said I sold to get me banned. This is bad business practices no person should be banned without 100% proof that they are in violation of the TOS.
Macabee1134
1 year ago
Let me also suggest we identify management and lawyers in the legal department and inundate them with emails.

this conduct is not acceptable
- Zipp182
  1 year ago
  @Macabee1134 I reached out to the BBB early on in my struggles (about a month ago) to no avail. I still haven't been able to speak to a human for even a second and it's been about 40 days.
  About a week ago, I opened a new ticket to warn them that my patience was waning and that I would give them 5 more days to start a real conversation with me before I wrote the whole thing off and just put in a report to the FTC. They immediately responded to it saying they won't remove the sanction again, but I waited the 5 days I promised anyway. Today I filed the complaint - probably won't amount to anything but who knows.
  I don't expect to get my sanction removed and honestly, because of how disgusting they have been, I'm done with Madden (and EA) now anyway - Leaving it behind with a bad taste in my mouth. Out of principal and for the next consumer, I pushed on my end as far as I could. I'm just a dude that got scammed out of 30 bucks by a big-name company, but if you need testimony or something to help you out with a lawsuit, I would gladly provide any and all possible details from my experience.
  Best of luck to you!
  - PELLO444
    1 year ago
    I just got banned yesterday. I play MUT with my 12 y/o kid. I play offense and he plays defense. He does all the challenges and dally missions, etc. As you must know he’s devastated by the news. Even worse he red the email we got from EA saying that we are “CHEATERS” in red capitals.I got to this forum and reading all your cases I already prepared him for the worse and told him that all the money and time invested is basically gone.
    I think we definitely have grounds for a class action lawsuit. Not only because the amount of people affected but because EA has basically neglected all the calls for a solution.