Forum Discussion

azcarguy13's avatar
azcarguy13
3 years ago
Solved

Madden 24 beta won't launch

I installed the Madden 24 beta today and the game wont launch. EA app is up to date. EA Anti cheat loads twice, then gives an error: EA AntiCheat Service encountered an error. Please restart the g...
  • DayaGirl's avatar
    DayaGirl
    3 years ago
    @azcarguy13 FIX !!!!

    Thanks to @Supah_RekT from Reddit . I was able to launch Madden 24 ! You have to enable secure boot in your bios !!
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @BloodyIrish 

Can you confirm it shows as enabled by checking through windows powershell?

  1. Open Powershell as admin
    1. Windows key -> type 'powershell' -> Run as Administrator
  2. In the window that comes up, type: Confirm-SecureBootUEFI

If it shows as true and you keep running into issues with it crashing and going back to EA App let us know, or if shows false try reenabling it in your BIOS.

Cheers!

GaryDGod's avatar
GaryDGod
3 years ago
I installed the Madden 24 beta a couple of weeks ago but could not get the game to load because the anti-cheat kept giving me the 117 error code (unacceptable configuration or program found to exist). After no luck trying to use EA help and no luck with clean starts or any other method, I decided to start one of my two desktop computers with a fresh install of Windows 10 pro, and then try Madden 24 beta on that fresh install.
 
Madden 24 beta worked perfectly on the fresh install. So I started re-installing my other software programs to see which was the culprit. No problem with MS Office 365, no problem with Acrobat, no problem with several file utilities and other Windows external utilities.
 
Then this morning I installed Dragon Naturally Speaking Pro 15 and BINGO! - that is the program causing anti-cheat to throw out the 117 error. I immediately uninstalled Dragon (it was installed with Revo Uninstaller so I could be certain to get all the registry entries out of the registry). Yup, Madden 24 beta is again running just fine after uninstalling Dragon Naturally Speaking
 
Now the question is why would a dictation program like Dragon 15 cause the anti-cheat 117 error?
 

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