My madden 24 hasnt worked since i bought it and now i cant get a refund
I cant refund my madden 24 even tho it hasnt worked since i bought it
Forum Discussion
4 Replies
EA_PythiaCommunity Manager
Hello @DeeRockDoubleO,
in order to get a refund, you have to fulfil these requirements:
https://help.ea.com/en/help/account/returns-and-cancellations/
There are some time limits regarding refunds, which is why I assume you are having issues. Sadly, there's nothing we can do regarding a refund, if you don't fall within those requirements.
What exactly is the issue that makes you unable to play the game?
That isn't true. The game has a 90 Warranty
On your website it states:
We warrant to the original purchaser of an EA product that the product is free from defects in both materials and workmanship for 90 days from the day you bought it.
If the product is found to be defective within those 90 days, please return it to the original retailer together with proof of purchase.
Here is the problem, the Playstation store only guarantees the game is able to be properly downloaded, so they said I must go through the game developer for a refund.
Now I would say that given the state of this game "defects in workmanship" would apply to the 90 warranty.
Also, when trying to chat with a representative regarding a refund, the steps you need to take are non-existent as option 6 is not there. Why? You are making it impossible to get a refund within 90 days.
If you believe you’re entitled to a refund from EA, contact us before submitting a chargeback:
- On the EA Help homepage, enter the title of your game into the search bar.
- Choose the game you need help with from the search results.
- Choose See all help topics.
- Choose the Orders category.
- Choose I want a refund.
- Choose the available option to connect with an EA Advisor.
To prevent fraud, we automatically lock any account where a chargeback is requested.
If your account is locked due to suspected fraud, we’ll send you an email with more information, including how to contact us if you think your account has been locked by mistake.
here is the 90 day warranty information page:
Warranty rights
As a consumer, you have certain statutory warranty rights under local law in relation to purchases of digital content. These are your legal rights and may allow you to request a repair, a partial or full refund, or replacement for a faulty EA game or other offering from the retailer that you bought it from.
Learn more about EA's warranty policies in your region.
United States and Canada
We warrant to the original purchaser of an EA product that the product is free from defects in both materials and workmanship for 90 days from the day you bought it.
If the product is found to be defective within those 90 days, please return it to the original retailer together with proof of purchase.
This warranty does not apply to discs that have been damaged by you through accident, misuse, or excessive use.
We are not responsible for any damages that are caused by possession, use, or malfunction of this product. That includes damage to property and, to the extent permitted by law, damages for personal injury, even if we have been advised of the possibility of those damages. Some jurisdictions do not allow limitations to how long an implied warranty lasts, so the limitations described above may not apply to you. In those jurisdictions, our liability is limited to the fullest extent permitted by law. This warranty gives you specific rights. You may also have rights that vary between jurisdictions.
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