Re: Bought new game on banned account

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@EA_Illium wrote:

Hi @k5cce4dv6mgc 

Thanks for taking a moment to reach out to the Madden NFL 24 community on Answers HQ. 

To confirm a few things with the information you first shared. First, extras like what might come with a deluxe edition of a game will only go to the account that purchased the game. So if you share a game on an Xbox or PSN with another account that is signed in on the device, they may get access to the base game but will not receive the extras. 

Secondly, if an EA account is actioned/banned you will need to reach out to our TOS team to further investigate the BAN or dispute it. We are not able to assist with this, or other account issues, here on the forums. 

• You will want to fill out this online forum to reach out to our TOS team for further assistance.
• Please note, that not all bans will appear in your account's Ban History.

If you are looking for more information on bans with your EA account check out our help articles below:

• How EA bans and suspensions work    
• Investigate your banned or suspended account    

While you can continue to access your PSN account, you cannot unlink it from your EA account and link it to a different EA account to circumvent a ban. This would be a security measure our support cannot assist with. 

From here, I would strongly recommend reaching out to our TOS team for further assistance with the BAN on your EA account, If they do determine the ban will stay in place then you will be unable to play with the EA/PSN account for Madden 24. 

Thanks!

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Thank you! Yea I ended up contacting Playstation and they were able to give me refund, so I was able to purchase the game on another account!

The EA advisors say the same automated message over and over again. The TOS team does not provide any clarity on why bans are being instituted or upheld. Why is there no human to human support. EA is a billion dollar company and should provide base level customer service support for these basic issues. Instead we get these “advisors” that know 2 responses, they probably bots or outsourced from India.