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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Madden 24 Missing Season 5 Set Tokens

Hi everyone, 


Thank you for all the info and screenshots you've shared with us here. It's been helpful for us as we've been investigating and testing this. 

It seems like there has been some confusion on what's going on with these sets and in particular the Season 5 XP Token Exchange Milestone. Hopefully I can help clarify what looks to be happening here. 

Other than the Season 5 XP Token exchange, there are four sets we're looking at here: 

  • S5 93 OVR BND Player Fantasy Pack (4 Repeats) - Requires 1 token
  • S5 94 OVR BND Player Fantasy Pack (2 Repeats) - Requires 2 tokens
  • S5 95 OVR BND Player Fantasy Pack (No repeats) - Requires 3 tokens
  • S5 97 OVR BND Player Fantasy Pack (No repeats) - Requires 4 tokens

I've seen a few people mentioning that the 93 OVR Fantasy Pack Set only has 3 repeats, but that's not the case. Here's a screenshot from an account that hasn't completed any of the S5 sets to show that there are 4 repeats: 

If you're only seeing 3 repeats on that set, it means that you've completed it once, and you would have spent one of your tokens on that Set. 

Also, the Season 5 Milestone only applies to the Season 5 XP Token Exchange Set. You would only get credit for that milestone if you complete that specific Set, not any of the other four Sets for Season 5. 

From the examples we've reviewed, we haven't been able to find any cases where a token is missing without one of the sets being completed at least once. 

I hope this helps to clarify what's happening here, and I appreciate everyone's patience with us as we've been looking into this. We wanted to be thorough with this to make sure we had a clear picture of what was happening. 

20 Replies

  • luisangel214dtx's avatar
    luisangel214dtx
    Not applicable
    2 years ago

    Can you elaborate ? I’ve yet to redeem anything with a season 5 set token .

  • TexasRangers199's avatar
    TexasRangers199
    Not applicable
    2 years ago

    Idk why u guys just cant give us a token its a BND item we cant even sell it 

  • privateershoote's avatar
    privateershoote
    Not applicable
    2 years ago

    @TexasRangers1999  i told everyone this is what was gonna happen, wasted everybody’s time by sending pictures in this was gonna be the answer, regardless

  • deuceyahsweat's avatar
    deuceyahsweat
    Not applicable
    2 years ago

    i had thd same feeling madden has the worst support team ever i literally paid for 50$ worth of points and never got them now this @privateershooter 

  • sethp436's avatar
    sethp436
    Not applicable
    2 years ago

    Are the 93 season 5 set players redeemable for training?

  • Ethangriffin02's avatar
    Ethangriffin02
    Not applicable
    2 years ago
    @sethp436 I would also like to know this because I don’t have a 93 overall season 5 player and I know for a fact I never redeemed one
  • Jerm0_34's avatar
    Jerm0_34
    Not applicable
    2 years ago

    EA already got our money for the game of course these guys don't care. This company doesn't and never did care about the customers we just $$$ to them. I'm sure they were actually "investigating" and trying to help us, shameful from them.

  • luisangel214dtx's avatar
    luisangel214dtx
    Not applicable
    2 years ago

    Can we get someone here that will actually help us ? Please and thank you 

  • EliDaGoat0801's avatar
    EliDaGoat0801
    Not applicable
    2 years ago

    @EA_Kent 

    Well unfortunately yall didn’t help solve my issue unsurprisingly. I know for a fact i didn’t complete the set but for you to just say that’s what it is because yall put little effort into findin the issue is crazy. Basically telling me i did something i know i didn’t do and now ive wasted time grindin this game just for you to tell us that really annoying. Thanks for your help i guess

  • EliDaGoat0801's avatar
    EliDaGoat0801
    Not applicable
    2 years ago

    @Jerm0_34 

    Yea i definitely feel here was little investigating because most of us had the same thing where it showed 3 instead of 4 but i guess we all just don’t know that we completed and ea is right. Waste of time

  • EliDaGoat0801's avatar
    EliDaGoat0801
    Not applicable
    2 years ago

    @EA_Kent 

    So does this mean y’all’s “investigation” is over and that’s the conclusion it’s come to. So even if we are tellin the truth even tho it seems you don’t think that, we get no actual help. Like is there anyway yall can look at account history or something because i put a lot of time into the game just to not get the thing i was workin for because i know for fact i didn’t complete set.

  • MrChungus69's avatar
    MrChungus69
    Not applicable
    2 years ago

    yea looks like we are not getting those missing tokens back, sorry yall but thats why theres other games out there

  • marshon2235's avatar
    marshon2235
    Not applicable
    2 years ago

    I haven’t received my last season, five set talking, and I far surpass level 36 ea account name: Mashon4425

  • kinggus1334's avatar
    kinggus1334
    Not applicable
    2 years ago

    This is beyond ridiculous you see many of us haven’t recieved it and yet this is what you give us after weeks of waiting we’ve all grinded our ways to these levels and even paid to skip tiers I never recieved my 4th token or redeemed any set for season 5 so where is my 93 overall player if that’s the case? Someone needs to do something about this 

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