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EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Unable to Access Superstar Mode

@Orioles8 Hey for this one, anytime you get that error, that means that the EA account was either compromised and theb banned, or violated Terms of Service in some way. What you would need to do is reach out to live support so that they can take a look

You can contact our live support at help.ea.com. To request a chat or open a case through email:

  • Select the EA App
  • Select one of the account issues like I cannot log in
  • You may get a pop-up that says login and get faster help
  • Select Continue without logging in
  • This should give you the chat/email option

3 Replies

  • Orioles8's avatar
    Orioles8
    2 years ago

    Ive tried that already. I cant seem to find a way to chat with someone personally. My cases keep disappearing (Ive made 2 that are gone now)

    Also I can play every madden just fine. M24 is the only I can play and it just came out. 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Orioles8  restriction means someone has disabled access to that specific game. When you go to the site, do the same option but make sure you are not logged into your EA account. There will be an option that says continue without logging in. 

    If you don't get the chat option, chose different options on the site like i can't log in, or something similar. Not all options give you a chat window.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Orioles8 Can you completely reboot the platform you are on for me and log back in again? This is something the team has been made aware of actually so no need for support.

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