Assistance Required for Madden 24 Error 115

Dear Support Team,

I am reaching out for assistance regarding an issue I am experiencing with Madden 24, which I purchased through Steam. Each time I attempt to launch the game, I encounter an error message, specifically Error 115, occurring approximately every 3-6 minutes. I have attached an image of the error message for reference.

Despite following various troubleshooting methods, including watching instructional videos and adhering to the guidance provided in your forums, the problem persists. I am particularly encountering this issue within the Superstar game mode

.

I would greatly appreciate your help in resolving this matter, as I am eager to enjoy Madden 24 without interruptions. I have also tried a factory reset on my computer, but the issue remains unresolved.

Thank you for your attention to this issue.