Hey everyone,
I just wanted to follow up here and let you know this issue has been fixed. A make-good has also been sent out to those who were eligible:
Thank you all for your patience while we were working on getting this fixed!
Product: Madden NFL 24
Platform:Steam-PC
Please specify your platform model. Steam - PC
What is the AMD or Nvidia Model Number of your graphics card? 4080
Enter RAM memory size in GB 64
Date/time issue occurred Roughly around Saturday night 10pm-11pm PST
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Field Pass
Summarize your bug My Super Bowl Past Light It Up X-Factor Token has completely disappeared from my inventory.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Unsure if this is repeatable. 1) Have SB Past Card in lineup 2) Upgrade SB Past Card X-Factor 3) Quickly refund the collectible 4) Token disappears from inventory.
What happens when the bug occurs? Super Bowl Past Light It Up X-Factor Token disappeared after upgrading a 95 overall Warren Sapp.
What do you expect to see? I should have 1 additional Super Bowl Past Light It Up X-Factor Token in addition to the one I recently purchased via bundle for a total of two. Currently I only have one that is active.
Product: Madden NFL 24
Platform:PC-Steam
Please specify your platform model. Steam-PC
What is your gamertag/PSN ID? MVIIX
Date/time issue occurred 2/3/24
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Field Pass
Summarize your bug My Super Bowl Past Light It Up X-Factor Token has completely disappeared from my inventory.
How often does the bug occur? Every time (100%) at least for me.
Steps: How can we find the bug ourselves?
Unsure if this is repeatable.
1) Have SB Past Card in lineup
2) Upgrade SB Past Card X-Factor
3) Quickly refund the collectible
4) Token disappears from inventory.
What happens when the bug occurs? I don’t have access to the token since it has completely disappeared.
What do you expect to see? I should have 1 additional Super Bowl Past Light It Up X-Factor Token in addition to the one I recently purchased via bundle for a total of two. Currently I only have one that is active.
My SB upgrade tokens disappeared not my light it up when I downgraded the Strong safety to upgrade CMC. Decided I wanted to go back to Reid and then I couldn’t lol not sure what to do now and I have check all the other players this collectable can apply too.
