Forum Discussion

Not applicable

2 years ago

Madden 24 Audio Channel Issue on PS5

Product: Madden NFL 24
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5
What is your gamertag/PSN ID? FoxNC
Date/time issue occurred 8-24-23
What type of issue do you have? Audio Problems
Which mode has this happened in? Franchise Mode
Is your Franchise league a Cloud save or Offline save? Cloud
What is your Franchise League Name? NA
Summarize your bug Audio channels cut in and out continuously when playing games. Audio is fine during menu. This is true for the PS5 headset, tv speakers, and soundbar. All other games work fine.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play the game?
What happens when the bug occurs? The audio channels go in and out
What do you expect to see? Sounds channels not working
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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Bought game on PS5 and the audio channels cut in and out during games. I've tried my PS5 headset, TV speakers, and sound bar. Faulty on all three. Audio for other games are just fine. It's not the game audio settings. Looking for any help whasoever because EA Help sent me to this forum.

bug

17 Replies

EA_Barry
Community Manager
2 years ago
@Foxcalizorz

Disconnect and securely re-connect all cables.

Reboot your console and router

Check your console has the latest firmware installed.

Thanks.
aniftydrifter
Not applicable
2 years ago
Experiencing the same issue and the recommend fix of resetting the console and checking wires does not solve the issue. All other games are functioning correctly, firmware is current. This audio issue is only happening on Madden 24.
Foxcalizorz
Not applicable
2 years ago
Yep. It also only happens during games. During the menu, the sound is fine, so adjusting cables isn’t it. I’m starting to feel like EA doesn’t care
Cashmoney113077
Not applicable
2 years ago
Don't be daft, Barry. The company you represent has sold copies of an uninspired, stale, copy and paste franchise, now complete with audio issues that make the game even more embarrassing for EA. Please refrain from gaslighting the customer and victim blaming. It's not our cables, Barry.
H1tm4n_V
Not applicable
2 years ago
I thought I was going crazy.... wtf. It just started happening to me now. Idk if I can play it like this..
Cashmoney113077
Not applicable
2 years ago
@EA_Barry Don't be daft, Barry. The company you represent has once again delivered a stale, uninspired, copy and paste Madden franchise, now complete with unbearable audio issues. Please refrain from gaslighting and victim blaming the consumer. It's not our cables, Barry.
Foxcalizorz
Not applicable
2 years ago
@EA_Barry
None of that worked. We’re still having the issue. Now what?
scottishsweetie
Not applicable
2 years ago
Madden 24 is the only game having this issue. Popping and crackling but only during games. Affects both sound bar and PS5 headset. This is making the game unplayable.
Can EA at least acknowledge there is an issue?
Mark
Foxcalizorz
Not applicable
2 years ago
@EA_Barry
please advise, sir. We paid our well earned money here.
Foxcalizorz
Not applicable
2 years ago
Every avenue I’ve taken about this issue has sent me here and it’s being completely ignored.