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Foxcalizorz's avatar
Foxcalizorz
Not applicable
2 years ago

Madden 24 Audio Channel Issue on PS5

Product: Madden NFL 24
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5
What is your gamertag/PSN ID? FoxNC
Date/time issue occurred 8-24-23
What type of issue do you have? Audio Problems
Which mode has this happened in? Franchise Mode
Is your Franchise league a Cloud save or Offline save? Cloud
What is your Franchise League Name? NA
Summarize your bug Audio channels cut in and out continuously when playing games. Audio is fine during menu. This is true for the PS5 headset, tv speakers, and soundbar. All other games work fine.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play the game?
What happens when the bug occurs? The audio channels go in and out
What do you expect to see? Sounds channels not working
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

Bought game on PS5 and the audio channels cut in and out during games. I've tried my PS5 headset, TV speakers, and sound bar. Faulty on all three. Audio for other games are just fine. It's not the game audio settings. Looking for any help whasoever because EA Help sent me to this forum. 

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