Forum Discussion
Hi Everyone,
I wanted to confirm if this was still happening to anyone after this morning's maintenance?
If so would it be possible to get a video of this?
- EA_Illium2 years ago
Community Manager
Hi @lawlessss58, Apologies for the delay, looks like you shared one.
If you have to share one again for any other issues you can try uploading directly to AHQ or YT video links work as well! - EA_Illium2 years ago
Community Manager
Hey Madden Fans,
Thanks to everyone that has shared their information so far!
If you are still running into the error message "Your previous game is still being processed..." when in Ultimate Team and trying to Play H2H please try playing a different game mode and the following to check if this continues after:
Xbox
Spoiler- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
Playstation:
Spoiler- Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
- Verify you signed into your PSN account
- Check for updates
- Restore Licence
- Try the steps in our Connection and Advance Connection Guides
- Open your PS5 NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Entering Safe Mode and Rebuild your PS database
PC
Spoiler- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- EGS - Repair (Library > Tile dots > Manage > Verify)
- Steam - Verify in your library
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
- Run the System File Checker tool then Check for Windows and GPU updates
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Restart your device in Clean Boot mode, then just try running the client and game
If this continues please let us know the following if you have not so far:
Platform:
PSN ID/Xbox GT:
Region:
Are you getting an error message?
Is this happening in a specific Game Mode?
Date this issue started (is it still happening?)?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
Cheers!
- 2 years ago@EA_Illium is there anything I can do?
- 2 years ago
Platform: Xbox X
PSN ID/Xbox GT: LiberalTears627
Region:US
Are you getting an error message? Previous game being processed.
Is this happening in a specific Game Mode? MUT H2H seasons
Date this issue started (is it still happening?)? 8/16
Is anything else happening? Unable to get into MUT H2H Seasons games
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
- 2 years ago@EA_Illium none of those helped
- 2 years ago
CLEARING THE MAC ADDRESS ON XBOX SERIES X HELPED ME THANK YOU!!
- 2 years ago@lawlessss58 i tried that and still has not helped. Is there something I am missing?
- 2 years ago@lawlessss58 This didn’t work for me
- 2 years ago
Platform: Xbox Series S
PSN ID/Xbox GT: IlanP11MI
Region: Mexico
Are you getting an error message?: Your previous game is still being processed by the EA servers.
Is this happening in a specific Game Mode? House Rules
Date this issue started (is it still happening?)? 8/16 Around 12PM PST
Is anything else happening? No
Please share any steps you've tried to far to resolve the issue: Uninstalled the game and installed it again, then cleared the MAC and didnt work.
- 2 years ago
been over 24 hours now, still stuck on processing lol - glad i refunded and used the trial
- 2 years ago
I am still have issue previous game in process tried your fix didn’t work at all been like this for 24 hours
- 2 years ago
@EA_Illium
Platform: PS5
PSN ID: F2P4U_RAMPAGE
Region: NA
Are you getting an error message?
The same, Your previous game is still being processed by EA Serves....
Is this happening in a specific Game Mode?
MUT H2H seasons
Date this issue started (is it still happening?)?
Friday, aug 18th maybe? its still happening
Is anything else happening?
House rules rewards have not been granted yet but thats other issue
Please share any steps you've tried to far to resolve the issue:
Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
Verify you signed into your PSN account
Check for updates
Restore Licence
Try the steps in our Connection and Advance Connection Guides
Open your PS5 NAT Type
Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Entering Safe Mode and Rebuild your PS database
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers) - 2 years ago
havent been able to play mut champs in hours...
xbox series x
teh ub3r
- 2 years ago
pc ea app
gamertag:BMW1781
im getting the message
its happening in head to head regular season
date:8/24/23
i have redownloaded the game repaired it and everything and my game still says processing last game
- 2 years ago
Have tried your solutions but the error is still occurring.
PSN ID - Auva-QTRegion - United Kingdom
No error message just the ‘your previous game is still being processed by the EA servers.’
Only occurs when trying to play House Rules. Has been happening for the past 6 hours.
date started happening - 02/09/23 - yes still happeninghave tried all steps and still occurring.
- 2 years ago
Me too
- 2 years ago
it's been going on for a week now
My gamertag is mydarklegend
Xbox series x
Only on regular seasons
I have tried all the steps you have given me
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