Re: I am not able to connect to EA servers.

I have the same issue; even in Madden 23.  I always had to unplug my console, hold the power but in for 5 seconds, plug it back in, and turn it on.  Then, and only then, would it allow me to connect to the servers.  

I'll try your suggestion.

Thanks in back in now with the power cycle. 

@Wil20rob 

Great! Glad to hear it. Please reach out again if you have any other issues. Thanks!

I mean, I'm glad I have a workaround, but shouldn't something be done so this isn't necessary?  I mean, it's still a problem that EA should be finding a permanent fix for, workaround or not.  

@MindTerrorist66 

Normally, when power cycling resolves an issue, it has to do with clearing the cache on your console/PC. It also happens with many games that require an online connection. When your system goes in to sleep mode, the connection is severed which causes the game to need to reconnect by restarting.

Okay, but is that process a normal requirement in order to access the servers?  Should I just expect to have to do this practice everytime I want to play?  

@MindTerrorist66 

Most likely, you can just restart Madden 24 if your system goes in to sleep mode.

@JumpedLizard88 

Did you try what is suggested in this thread?

I'm going to give it a shot today.  I'll keep you posted.

@MindTerrorist66 

Sounds good. I'm going to be out of the office the next few days so if you still need assistance, it's best to contact an advisor. Instructions for that can be found here. I'm still around for a few hours though.

That didn't work for me I've been trying to connect and play for 3 days now!

@Barnzie1225 

What platform are you playing on?

Just Xbox one is what I'm currently playing on.

@Barnzie1225 

Try clearing the alternate MAC address with these steps:

1. Go to your Xbox Settings
2. Go to "Network", then "Advanced Network Settings"
3. Click on "Alternate MAC Address", and then click "Clear"

You can also find some connection troubleshooting help in the article here.

I just tried that and it didn't work

Every time they say they sent a confirmation code it never goes through.

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@Barnzie1225 wrote:

Every time they say they sent a confirmation code it never goes through.

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@Barnzie1225 

Apologies. I didn't know you also weren't receiving the code. If you use gmail, did you check the Promotions tab? In Outlook/Hotmail, it shows up in the Focused folder.

Yes I've checked every folder in my Gmail and still nothing comes through

@Barnzie1225 

Ok. Contact an advisor then by opening a case here and they'll help with this.