Unable to start on Xbox Game Pass/EA Play

It’s indicating that to access the trial I need to be signed in to my account to access the game when I’m already signed in on my Xbox Ultimate Account.

launching

xbox

13 Replies

HeartlessGodt601
Rising Newcomer
9 months ago
Also having same issue. Gamertag is HeartlessGod#577. Thanks in advance!
EA_Kent
Community Manager
9 months ago
Hey all,

Thanks for letting us know about the trouble you've been having with Madden NFL 24.

When you have the chance can you share your Xbox Gamertag with us here so we can pass it along? That'll help us take a look and see what might be causing this.

Thanks!
knucklehead035
Seasoned Newcomer
9 months ago
Same here. Support has been ZERO help after 8 hours of talking to them. What is going on at EA?!?!?