Cannot start Madden 25 when internet is out (Steam)

Product: Madden NFL 25
Platform:Steam-PC
Please specify your platform model. Steam - PC
What is the AMD or Nvidia Model Number of your graphics card? 4070 ti super
Enter RAM memory size in GB 32 GB
Date/time issue occurred October 13 2024
What type of issue do you have? Gameplay
Which mode has this happened in? Play Now
Summarize your bug My internet went out earlier and I was unable to even start Madden without an internet connection. I made a separate bug report about that. I now have internet and the game will start, but gives me the following message: "Sorry, but you do not meet minimum requirements to access EA's online features. Please check ea.com/unable-to-connect for more information" My account has no ban status, is active, is only used by me, and I am 36 years old, so none of the troubleshooting options located on that page are applicable. I just ran a speed test and my speed is 30 Megabits, which is my normal speed and what I had before when I was able to play Madden with no problems. I am also able to play Garden Warfare 2 both on PC and on Xbox Series X, as well as EA Sports College Football 25 on Xbox Series X, and use the online features of those games. They are all on the same EA account as the Madden 25 account that I am trying to use online on PC.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? No idea, my account seems fine and is able to access all other EA games online.
What happens when the bug occurs? Madden loads and gives me the message: "Sorry, but you do not meet minimum requirements to access EA's online features. Please check ea.com/unable-to-connect for more information" and I can't use any online features.
What do you expect to see? I expect to be able to use online features in Madden 25.

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dxdiag is attached

@DANGERGOOSE1 

An active online connection is one of the minimum requirements to play: 

Minimum

• OS

  Windows 10 - 64-Bit (Latest Update)

• Processor(AMD)

  AMD Ryzen 5 1600

• Processor(Intel)

  Intel Core i7-6700K (4-cores; 8-threads)

• Memory

  10GB RAM

• Graphics Card(AMD)

  AMD Radeon RX 570 4GB

• Graphics Card(Nvidia)

  NVIDIA GeForce GTX 1050 Ti 4GB

• Direct X

  DirectX 12 compatible video card (feature level 12_0)

• Online Connection Requirements

  Broadband

• Hard Drive Space

  65GB

Thanks.

what is your upload speed? the latest definition of "broadband" what i found for the usa is from 2015: 25 Mbit/s download / 3 Mbit/s upload. i dont know if this is still correct.

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@satfreaktom264 wrote:

what is your upload speed? the latest definition of "broadband" what i found for the usa is from 2015: 25 Mbit/s download / 3 Mbit/s upload. i dont know if this is still correct.

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Upload is anywhere from 3-4.5. I don't think games generally use that though. Plus I've been able to play Madden 25 before on these exact same speeds a month ago. When I'm in game for FPS games my ping is 40-80 range and don't have lag. I don't even play online h2h in Madden I just want to be able to download draft classes, playbooks, and rosters. It is also literally the only EA game I own that won't let me use online features. Aside from the ones I mentioned earlier in the thread, I'm also able to play Battlefield 2042 and EA Sports PGA Tour.