HELP ASAP, MISSING MUT POINTS

Product: Madden NFL 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID? SenseiBryce-
Date/time issue occurred 11/21/24 - 11/23/24
What type of issue do you have? Exploit
Which mode has this happened in? Ultimate Team
Which part of the mode? Field Pass
Summarize your bug i bought $45 worth of MUT points on 11/21/24 and i havent recieved them... ive tried restarting my playstation, restoring liscenses, pretty much everything you can think of and i still havent gotten them. im actually really pissed so if an EA rep can help me out it would be really appreciated
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? look at how many points have been deposited into my Madden Ultimate Team
What happens when the bug occurs? i get really really angry
What do you expect to see? the $45 worth of MUT points in my account

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contact me personally if you want proof of purchase