Madden keeps crashing
Product: Madden NFL 25 Platform:Xbox Series X Please specify your platform model. Microsoft Xbox Series X What is your gamertag/PSN ID? Date/time issue occurred 9/6/2024 What type of issue do yo...
Forum Discussion
EA_Illium
Community Manager
Community ManagerHey @ob3iCR7
Thanks for reaching out to the community and letting us know what your running into with Madden 25.
When you have a sec, can we try the following troubleshooting?
- Make sure you have the latest software update.
- Perform a power cycle.
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Unplug any devices attached to the USB slot.
- Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
- Troubleshoot your connection to EA games
- Open you're Xbox NAT Type
Cheers!
- @EA_Illium I tried these steps exactly and it didn’t work. Still crashed
Same y’all gotta fix this how is the game so unreliable
- EA_Illium
- @EA_Illium I tried these steps exactly and it didn’t work. Still crashed. Can you please advise?
I’ve tried all those things already. I don’t have an external drive. Should I just uninstall this game. I feel like paying $70 for a game that doesn’t work isn’t worth it
I tried these steps and still did not work… I have reset my entire console, cleared out my networks and reinstalled madden 2 times now to have the same issue. I’ve tried changing everything in settings and nothing works. This all started after 9/3 update, never happened once before… I can’t play the game! This is ridiculous, been going on for 2 weeks now and based on this response board nothing… the community managers are more busy trying to seperate requests then solving these issues.. madden has been put on notice they are offering a game that’s unplayable and completely their fault, no other game I play crashes like this., wasted time… and I can’t get that back.. I have uninstalled the game and won’t install until a clear update for this issue has been released and confirmed to work… won’t be preordering madden/ncaa next year for sure… and anyone who invests in this game in skins or anything is a fool since madden can’t even guarantee it will work…
The bug is not a hardware issue. All platforms (Xbox, PS and PC) are experiencing this crash on touchdowns in superstar mode. Quit deflecting. You make us deal with a sub-par product, at least make sure it runs
- @GreenieII Yes it's the game and not a hardware issue. But has nothing to do with touchdowns. Mine crashes just randomly. But always in the 3rd. Last crash was right after the QB threw a pick.
Interesting, for me it’s occurring immediately after a touchdown, as soon as the player begins their TD celebration. I’ve never experienced something as insoluble as this in a madden game. Heartbreaking, considering I discovered this bug immediately upon finishing the free trial and purchase.
@EA_Illium wrote:Hey @ob3iCR7
Thanks for reaching out to the community and letting us know what your running into with Madden 25.
When you have a sec, can we try the following troubleshooting?
- Make sure you have the latest software update.
- Perform a power cycle.
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Unplug any devices attached to the USB slot.
- Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
- Troubleshoot your connection to EA games
- Open you're Xbox NAT Type
Cheers!
Game crashes when AI generated players make a play that causes a cutscene (TD, sack, INT, first down). In year 1 of Superstar there are no crashes because there are no AI generated players yet. By the time you get to year 3 (2026) and onwards the game crashes all the time because you have had 3 draft classes of AI players that are on the field. The problem lies in players that are added to the game after year 1.
- @Insta_Buzz I agree with your thinking. My linebacker superstar is in their third season. My current game has crashed several times and in all cases it was a cutscene involving a rookie/2nd year player. Two times it was rookies on my opponent's team and two times it was a rookie on my team.
Greeniel is the one that really figured it out, but yeah I'm pretty sure that's what it is. Any player AI generated and added to rosters after the first season causes a crash when they make a play and get a cutscene.
