That's something you'll need to talk to your ISP about. Since it works on a completely different connection, this would be an issue with your ISP or home network equipment. Try contacting their support to see if they are noticing anything that would cause this.
Community ManagerThanks. We'll start with the basics. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.
Community ManagerI don't have many details from you so I was starting from the beginning. What have you tried so far? When exactly is are you getting this message?
Community ManagerDo you get that message when playing other online games? It's possible that has something to do with not being able to log in to Madden.
