Level 50 unobtainable in field pass

Calculated my exp i have left, I'm going to be 221,000 exp short. I didn't buy madden until 3 weeks into the season and i bought the field pass a few days later, but I've been doing dailies every day since, I've gotten all the challenges done all the milestone and programs objectives done. The only reason I wanted the field pass was for the premium items at level 48 and 50, and I was NEVER able to obtain them from the jump but the page said I'd be able to reach it. I've gotten the maximum amount of XP that EA has given me an opportunity to get and got cut short. I bought this for my account and my fathers too, he plays more then I do and he won't be able to get it, he's about 200k short as well, this is bad business practice that I cant let slide, so someone let me know what my options are. Im not going to settle for "oh well"