Madden 25 Pre-order arrived on the wrong platform
Pre-order MUT benefits went on wrong console. Anyway to fix that?
Forum Discussion
EA_Illium
Community Manager
Community ManagerHey @satfreaktom264 @dexcallahan (and everyone else!)
Few updates, first I've merged the two posts we were talking about together into one for everyone to see and get updates on.
Second, In the former older thread I had originally misspoken about the rewards getting granted to both versions (ex. PS4 and PS5) and was under the understanding you should only get the pre-order content once.
With Madden 24 we saw an issue where players would accidentally download the older version of Madden instead of the current gen version (ex. PS4 version instead of the PS5 version) which would cause rewards to get sent to the wrong version you might have wanted to start on.
Currently, I've unsolved this post and am reaching out to the team to confirm. Once we have more information back I can update this post.
Thanks, everyone!
bought points on the ps4 version of madden 25 when i wanted to buy them for the madden 25 ps5 version. its the same account just want my points transferred to my ps5 version of the game its the same account and i also would like my pre order stuff to show up on the ps5 version as well. had like 72k points on the ps4 version and really would like them swapped to my ps5 version of the game.
