Community Manager

Re: Didn’t receive xp boost or ultimate alumni rewards from cfb 25 to madden 25

Hey, folks

Quick update on this one. These rewards are still a bit delayed and some players are getting them sooner than others but they are still being sent out.

If you have not received them, or have progressed far enough to where they should drop, we ask that you reach out to support.

As the forums don't handle missing content, we need everyone to set up cases with support, so that they can take any necessary actions for the players on a wider scale.

Cheers!

11 Replies

iswarfare1219
Rising Newcomer
1 year ago
The response from support to me was there is no fix for the missing xp token?
EA_Shepard
Community Manager
1 year ago
@iswarfare1219 No Fix available means that support themselves don't have a tool or steps to fix that. When you create a case, it can be escalated, and or the system flags each case labeled a certain way like Madden missing content for example. Its a paper trail to show contacts. Just got to wait on the rewards at this point.
Yung_Solo29
Rising Novice
1 year ago
@EA_Shepard @I still haven’t receive mines. Either I’m way pass level 20 on cut and I still haven’t my season xp nor my ultimate alumni player
ironclad5821
Rising Newcomer
1 year ago
Still haven't received
Pharmanic9
1 year ago
Is this going to be fixed before the MCS tournament this weekend? It seems like a lot of players are going to get unfair advantages. I still haven’t gotten any of the rewards. Case number 187201594
RumOak163
New Hotshot
1 year ago
3rd year in a row guys of broken preorder bonuses! When will you learn?
filta
New Traveler
1 year ago
My gamertag is Dingo736151

i am on Xbox Series X

i have completed all the Ultimate Alumni challenges and I still haven’t received my player in Madden 25. I did receive the XP boost but not the player.
NGood92TTU
1 year ago
@EA_Shepard I still have not received my xp token. Season 1 is almost over. I have created multiple cases and they keep getting closed out. I paid for the MVP edition and have spent a ton of money and no one can seem to get back to me regarding my rewards. Why even create this is you all cannot deliver. Can someone please get me my rewards? Or was I just lied to that this reward stuff was actually a thing.
bradd53
1 year ago
@EA_Shepard I only received 2 of the 3 82 overall ultimate alumni cards in madden 25 that I earned from college football 25. I need the 3rd one to complete the set to upgrade 1 card
bradd53
1 year ago
Proof that I should have received 3 82 overall ultimate alumni cards. Also haven't received xp bonus nor do I have a set to upgrade my 82 cards to an 87
EA_Shepard
Community Manager
1 year ago
Hi @bradd53, if you are missing content from the game, you must go through live support. Posting proof you should have something on the forums, will not get that resolved. Community Managers are not live support. We do not handle any claims of missing content unless it is a larger bug report we send to the studio teams.