Forum Discussion

2 years ago

Received Beta code for a different platform - Madden 25 Beta

EA sent me a code for Xbox and it was supposed to be for PC now they're refusing to exchange the code happened to me last madden too I'm getting fed up

EA_Shepard

Community Manager

2 years ago

Hey, Folks

With the codes, these are limited to the Madden teams and unfortunately, Community Managers have no way to validate or grant these to players. Typically any codes that are provided, if invalid, incorrect, etc must be handled with support. If support denies any assistance with that, we cannot override this one I am afraid.

If your account is a part of the VIP, you would have received an email with contact information about this. We advise you at this time to reach out to that contact and speak with them about any code issues you may have!

We have let the right folks know that players are reporting this on AHQ, but at this time, with betas, codes are not an issue we assist with as they are not granted by support or through AHQ!

Cheers!

Killa_Cahji

2 years ago

What is the process of escalating a case? It appears that the customer support team is following a flow chart, and this particular issue leads them to the conclusion that we did not receive a beta code. I have offered to forward the email back to support, included screenshots and even a video of my email. Not once has any of those items been referenced in the replies that state "As we have informed you earlier there was no Madden 25 bets code send in your account now" (sic).

At this point, it isn't about the beta access, It's about the very poor customer service.

It's extremely frustrating for someone to tell you that you didn't receive something that you clearly have in hand and when you ask to provide said proof of receipt to customer service, you are ignored and told that you never were sent that item.

EA_Illium
EA Staff (Retired)
2 years ago
Hey Everyone,

We are unable to switch the platform you have been invited to for the Madden 25 Beta. The platform mentioned in your invite email is the platform you will need to play on.

If you are running into an issue redeeming your beta code, confirm with your email that you are redeeming the code on the appropriate platform you have been invited to.

Example Email: (Xbox | PlayStation | PC)

Spoiler

Please Note: This code is specific to your account and cannot be shared.

If you continue having an issue with redeeming your Madden 25 Beta code, please contact our support for a further look.

How to use EA Help

Go to the EA Help homepage.

Select Madden 25

Select the See all help topics

Select the option I need help with a beta code

You should be able to choose from Chat or Email (options can vary)

Cheers!