Cannot adjust lineup without receiving error code. Madden 25

Please help. I contacted customer service but they were unable to fix it for me. Every time I press on lineup in Madden 25 I receive error code and it brings me back to main menu. I am unable to delete lineup, turn on abilities, or anything else because I receive error code before having chance. I can only make one change, from binder, promote to starter. Please help. I can play games and everything else just can’t get passed lineup screen error code.