Forum Discussion
EA_Barry
Community Manager
1 year agoTry the following troubleshooting steps; thanks.
- Make sure your display is connected to your GPU and not the motherboard video output
- Download and install all available Windows Updates
- Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
- Check your machine meets the below requirements:
Windows minimum requirements
- OS:Windows 10 - 64-Bit (Latest Update)
- Processor(AMD):AMD Ryzen 5 1600
- Processor(Intel):Intel Core i7-6700K (4-cores; 8-threads)
- Memory:10GB RAM
- Graphics Card(AMD):AMD Radeon RX 570 4GB
- Graphics Card(Nvidia):NVIDIA GeForce GTX 1050 Ti 4GB
- Direct X:DirectX 12 compatible video card (feature level 12_0)
- Online Connection Requirements:Broadband
- Hard Drive Space:65GB
zman616
1 year agoNewcomer
I have the same issue, and this doesn't help. I've been able to play in the past with the same system
- k5xde7xxoewo1 year agoSeasoned Newcomer
What did u do to make it work?