I Tried contacting EA agents i experience the same problem with my series X in a well ventilated area. I factory reset it, It's ventilated, I cleared cache, swapped mac address, plugged my series X to the wall, cleaned out debris, tone down graphics to performance levels, removed every quick resume game from my xbox. did everything and the game can barely put out 1 game before it hard crashes.
Tried contacting EaSports and they just "resolved" my ticket without messaging me back.
Literally I could play cod war zone for 3 hours straight with no crashes, same goes with ea FC25. there's a bug within the game either some massive memory leaks happen when select users play, or something else like the code within the game overheats certain parts of the ps5 or xbox causing an emergency force shut down
Let me ask you this is your console a day 1 console? the only thing i haven't tried was buying an external fan to add more cooling ventilation to my xbox. mines a day 1 console and that may be the problem. but xbox hasn't changed any thermal settings in consoles.