Forum Discussion

1 year ago

Disconnected from EA server

I’ve been dealing with this issue on both Madden 25 and NHL 25. For the last 3-4 days, every online game mode I play on both games will randomly disconnect from EA servers and boot me. I’m hardwired...

EA_Aljo

Community Manager

1 year ago

Hi there, @mmcdermott05

Thanks for reaching out. What troubleshooting have you tried so far? If you haven't yet, make sure you power cycle your network equipment and console with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

mmcdermott05
1 year ago
Tried all of those steps. I’ve also manually changed the dnas.
- EA_Aljo
  Community Manager
  1 year ago
  @mmcdermott05
  
  Try clearing the system cache. You'll need to google those instructions. I don't have a link I can share with you, unfortunately.
  - mmcdermott05
    1 year ago
    Cleared system cache last night along with disconnecting and resetting everything again. That seemed to work. Thanks. If you guys run into this issue clear your cache