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mmcdermott05's avatar
mmcdermott05
7 months ago

Disconnected from EA server

I’ve been dealing with this issue on both Madden 25 and NHL 25. For the last 3-4 days, every online game mode I play on both games will randomly disconnect from EA servers and boot me.  I’m hardwired...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
7 months ago

Hi there, @mmcdermott05 

Thanks for reaching out. What troubleshooting have you tried so far? If you haven't yet, make sure you power cycle your network equipment and console with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. 

  • mmcdermott05's avatar
    mmcdermott05
    7 months ago

    Tried all of those steps. I’ve also manually changed the dnas. 

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      7 months ago

      @mmcdermott05 

      Try clearing the system cache. You'll need to google those instructions. I don't have a link I can share with you, unfortunately.

      • mmcdermott05's avatar
        mmcdermott05
        7 months ago

        Cleared system cache last night along with disconnecting and resetting everything again. That seemed to work. Thanks. If you guys run into this issue clear your cache 

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