Game crashes in Superstar mode after the last update
Product: Madden NFL 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID? lor-_-Jiffy
Date/time issue occurred 09/03/24
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Superstar
Summarize your bug It crashes every time I play my playoff game in Superstar
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play a league game
What happens when the bug occurs? Game crashes
What do you expect to see? I just want to play the mode with no issues
Why do y'all do this to me? First, you remove my favorite option from franchise mode (player career option), then you make no real improvements to Superstar (Dreads coming out the helmet, player card, etc), now revamped passing (which I love) is finally added and the only mode I play on this game becomes unplayable after I was genuinely excited to play for the first time in a week. I cleared the cache, rebuilt my database and nothing is fixing the issue; I'm so close to asking for a refund and never buying Madden again.
CM: Edited to update thread title to improve visibility.
Marked as Solution for Visibility Purposes Only
UPDATE:
Hey everyone,
I want to express my gratitude for your patience and support as our team addresses this issue. Your input has been incredibly valuable, and I understand how frustrating it is for the game to crash and disrupt your enjoyment. We are actively working on updates to resolve this issue, so stay tuned to our channels for more information. Thank you!
Thank you for bringing this to our attention. We are currently investigating this issue and need your assistance with some additional information.
First, please ensure that your game is fully updated. Restart your system and check again for any updates.If you are still experiencing issues with Superstar Mode, please share the following details:
- Platform account (PSN ID, Xbox ID, etc.):
- Specific platform (PC, PS5, Xbox Series X, etc.):
- Summary of the issue:
- Error message (or error code):
- Timestamp for when the issue occurred (Date, Time, Timezone):
- When is the error happening? Is it occurring when entering Superstar Mode in general, or specifically during Match Making?
- For those experiencing errors with matches:
Is the error happening:
- When entering the match before it starts?
- During the match?
- At the end of the match?
- Which match mode is the error occurring in?
- "The League", "Solo Ranked", or "Multiplayer Ranked"
The detailed feedback you provide will greatly assist us in identifying and resolving the issue. Thank you for your cooperation and support!
