Hi everyone,
I just wanted to follow up here and mention that it looks like this has been fixed. If anyone is still getting the same message about the trial, please let me know.
Thanks again for your patience while we were working on getting this sorted!
same as above have tried
Gamertag: Clubber Lang501
Xbox series X
I have the Game pass. I purchased the Madden 25 standard edition when the pre-sale was going on.
I tried resetting everything, modem, etc. when i turn the game on the only options are to play with free trial or pay for it again.
Since the 9.3.24 update, I've been experiencing the game crashing every time I try to play a game in Superstar mode. Today I started experiencing this; I bought the bundle for $150 as well, months ago and today it says that I have the trial all of a sudden. *sigh*
Community ManagerHey Everyone,
Thanks for letting us know what you're running into with Madden 25.
For anyone who should have a full copy of Madden 25 and seeing a message, you are on a trail. Can you confirm if you go to the Xbox Store if Madden 25 shows as owned (for the edition you should have) or if you asked to purchase the game? (if possible, please shared a screenshot of how it looks for you)
Thanks!
Yes, when I follow the link to “purchase the full edition” when it says I’m on a trial, in the Xbox Store it says “Launch - You Own This”. I will attach a screenshot.
