Forum Discussion

n1ke97's avatar
n1ke97
11 months ago
Solved

Madden 25 Bug, tells me I have the Trial when I bought the deluxe bundle

Been playing since the game launched and now it is telling me I have a trial version. I bout the CFB/Madden deluxe bundle.
  • EA_Kent's avatar
    EA_Kent
    11 months ago

    Hi everyone, 

    I just wanted to follow up here and mention that it looks like this has been fixed. If anyone is still getting the same message about the trial, please let me know. 

    Thanks again for your patience while we were working on getting this sorted! 

Bstrozier10's avatar
Bstrozier10
11 months ago

It’s, not letting me play the game at all because the Trial can only be played on the account that downloaded it? I bought the game! 

MadDogKevin's avatar
MadDogKevin
Rising Novice
11 months ago

Experiencing this exact same issue, I bought the MVP bundle with CFB 25, and now we're hit with this garbage? I'm the only account on my x, and say's this crap about the trial?? Heads up EA, I NEVER downloaded the trial, what a damn joke.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hey all, 

    If you're still running into the same trial error, can you try something for me? 

    Log into a different profile on your Xbox, then log back into your main account. Let me know if you're still running into the same trial message after that. 

    Thanks!

    • TheOutlaw06's avatar
      TheOutlaw06
      11 months ago

      Didn’t work for me

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        11 months ago

        Thanks for the updates, everyone. 

        Can you confirm a couple things for me so I can pass along the details? 

        • Which platform are you playing on? 
        • What's your Xbox Gamertag, PSN ID, or EA Account ID? 
        • Do you have the College Football 25 + Madden NFL 25 MVP Bundle? 
        • If you're playing on console, do you own the game on your account, or are you game sharing from a different account? 

        Thank you! 

  • sirdab's avatar
    sirdab
    Rising Adventurer
    11 months ago
    @MadDogKevin While in the game screen, sign out of account, then sign right back in without closing game. It should reset your EA connection and take you into menu screen.
    • MadDogKevin's avatar
      MadDogKevin
      Rising Novice
      11 months ago

      Thanks, I actually got it fixed by logging out of my account from this page, and logged back in, and that seemed to correct the issue.

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        11 months ago

        Hi everyone, 

        I just wanted to follow up here and mention that it looks like this has been fixed. If anyone is still getting the same message about the trial, please let me know. 

        Thanks again for your patience while we were working on getting this sorted! 

  • rifflords's avatar
    rifflords
    11 months ago

    this is unacceptable. Literally shoveled out 150$ for a product I can’t even use. EA is literally scamming their customers. 

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