Madden 25 CE 108255-1 Error Code
I just got this game for my birthday. I have it on ps5 on a disc. When I install it onto the ps5 the game won't even load to the menu. The ps5 is on the most recent software update and madden game is...
Forum Discussion
EA_Illium
Community Manager
Community ManagerHi @notlincecum @BWolf201 @famestar32
Thanks for letting us know what you're running into!
For the error code, can we try the following steps shared by Sony?
- @EA_Illium The first comment in this thread literally says that he already tried the Sony Error Code support suggestions... Shows how much you guys are really working on this! Fix the 9/3/24 update. It's the game not the console. People are reporting it on all 3 platforms.
#BringBackNFL2KHas anyone reached out to you or have you found a fix?
- @Kingtrilloggg I've sent messages and can't get a response...
- @EA_Illium The very first comment shows that he tried everything, I’m another person telling u I’ve tried everything & still I keep getting an error code it’s UR game not OUR console.
- Platform:PlayStation 5
Please specify your platform model.
Sony PlayStation 5
What is your gamertag/PSN ID?
ucme330
Date/time issue occurred
09/03/24 - 09/04/24
What type of issue do you have?
Lost Player and Pre-Order Bonuses After Game Update in Madden 25
Which mode has this happened in?
Superstar (Now called "Face of the Franchise")
Summarize your bugI’ve encountered a serious issue with Madden 25 on PlayStation 5 following the most recent update. Initially, everything was working fine—I had built my player up to a 99 overall in what was then called Superstar Mode. I was able to use the 4,500 points and other bonuses I received as part of the Madden 25 and College Football 25 pre-order bundle to progress in the game.
However, after the last update, the game began crashing every time I tried to play. I followed troubleshooting steps to resolve the issue, but after doing so, the game reset, and I lost all my progress. Now, the mode is called Face of the Franchise, and my player, career, and all associated progress have been completely erased. I also no longer have access to any of the pre-order bonuses.
How often does the bug occur?Every time (100%)
Steps: How can we find the bug ourselves?
I submitted detailed crash reports every time it happened for error code: CE-108255-1
What happens when the bug occurs?I've lost all game data since trying to troubleshoot the crashes
What do you expect to see?As a resolution, if it’s not possible to recover my player, I would like the pre-order bonuses restored so I can start over again.
I included all of that information in my original post
- EA_Illium
Hey Everyone,
We appreciate all the info you’ve shared with us so far on these crashes and error codes. If you haven't so far, please try the steps from Sony:
You can also try the following:
Spoiler- Make sure you have the latest software update.
- Troubleshoot your connection to EA games
- Perform a power cycle.
- Touch the power button on the front of the console for at least seven seconds until the system beeps twice.
- Turn it back on after one minute.
- Launch your game.
- Unplug any devices attached to the USB slot.
- Restore the license for the game.
- Go to Settings on your PlayStation.
- Click Account Management then Restore Licenses.
If you continue running into this error message on your console, you might want to try some workarounds shared be the community. I wanted to take a moment and highlight some that other players have shared in the past. These may help with the error codes that you've been seeing.
Please note: these are not official steps from PlayStation for these error codes, but they have helped other players in the past.When you have a moment please give these steps a try:
Spoiler- If you have an external storage drive, check to see if the game has been accidentally installed on both the internal and external drives. Sometimes the game can be installed on the external drive, but the updates are installed on the internal. Data is being pulled from two different sources which can cause technical issues.
- One way to do this is by uninstalling CF25 and temporarily removing your external drive. Then check if any files remain on your internal drive. If not, reinstall CF25 on your internal drive and test again.
- If anything is plugged into a USB slot on the console, remove the device and test again.
- Other common community solutions (I've linked the posts below):
You can also find other community workarounds by using the search bar at the top of Answers HQ or by clicking here.
Thanks!
- @EA_Illium I already followed all those steps before coming to this forum. still unable to play the game.
Seriously, do you guys even give a crap? Read the post, tried all those steps. It’s something with the game, not PS5. Only game this happens with. This game is the buggiest game i have even had. To much time spent trying to create opportunities to make money throughout the game, not enough attention to the performance
Not sure if you all understand the severity of this issue, but in the past 3 days this error code is the #1 searched thing on google for Madden 25. Understand your company prioritizes by the number of people who have reported the same issue but there are definitely more than the few of us who have reported in this thread that have the same issue. #1 request at least a response saying you’re troubleshooting, & #2 request you all increase the priority of the issue to your tech department. We all paid our money to enjoy this game but are unable to at this current time.
Running into the same thing and have been since 9/3 which sucks because I love the mode but keep getting the damn CE-108255-1 seriously probably have gotten it no joke 100 times in 3 weeks after trying all of these “work around” total BS
We've all tried this.. But you're not paying attention to the issued raised by customers, not like a human anyways.
At this point, are we able to get a full refund?
I have done all the steps below and my madden is still crashing reset and redownloaded… reset my PS5… changed to performance mode…. This is ridiculous… I have reached out on many platforms and have been ignored (I’m hoping this doesn’t get ignored either) all I play is Madden it’s football season please fix the error or return the money! Preferably fix the error!!!!
- @EA_Illium Me too! Please help, accounts names are Sobrino_777 and El_americano_99. Me and my brother are having the same issue
- @EA_Illium hey 👋 there I'm having the same issue with the CE-108255-1 error code everytime I try playing SUPERSTAR SHOWDOWN, what do you recommend me doing?
