Madden 25 Companion app crashing
After logging in through EA acct to companion app and selecting either of the 3 “personas” (only one I have ever used for MUT), it tells me it can not load and crashes. I just wanna use the app...
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With respect, the app is absolutely the problem. I am a network engineer who freelances in software development, and I can assure this issue is widespread and the app is the issue not the user or their device.
I can't speak for iOS, but on android 14, oneui 6.1 the app crashes as soon as you authenticate and it pulls down user data from your servers. I'm personally using an s24 ultra, and this is not even really a game, so it's obviously not a resource issue.
Deleting cache, data, the whole app, all only results in it logging you out and working until it tries to pull your data again.
This is simply NOT a device issue. The Madden companion app is notorious for these kind of issues, so not collecting data from the user and pushing them a generic mobile game "try turning it off and on again" troubleshooting flow is a waste of time for everyone involved and the definition of customer disservice.
The bottom line is you guys don't care. Post canned response, close ticket. What's even the point? If you just don't care to make the app work, I don't understand why in is even in the play store in the first place.
You absolutely nailed it.
I just prebuilt and redeemed the Mahomes AKA card.
Game shows I have a pack but its not there for me to open. Maybe I will get it after he becomes irrelevant. It did cost me 600k coins to make.
So, I go back to the companion app to see if the problems are gone and maybe I can open it there
But noooooooo, its still trash
