Madden 25 Crash on play pick
I need help, my game crashes on PC as soon as a play is picked. I am able to load the game, load any mode, but as soon as a play is picked, instant crash. I have fully updated drivers, madden 24 work...
Forum Discussion
Link of video of the crash https://streamable.com/8jt37y
- EA_Shepard
Community Manager
Hey, @SickMyDuckX Thanks for the vid, Can you attach a DxDiag for me?
Im loading it up now to see if I get the same.
There is the DxDiag.
EA_BlueberryWe appreciate the help from everyone providing the DxDiags. We'll forward the information along to the team and hope these steps below can help avoid the crashes. If any of these are successful that can help others here in the community can you let us know so they can give them a try? If they don't work at all please keep us updated on this post.
@SickMyDuckX
Can you try uninstalling ROG Armoury Crate, check for Windows Updates, and then re-install Madden & EA App? You had some errors for those and we've seen Armoury crate create an issue in the past.
Some programs running in the background can conflict with our games. If you perform a clean boot and then immediately launch the game as administrator that can help narrow down a potential cause of the crash.
@kjzc
Can you check for Windows Updates on your PC? If an update is complete and it restarts your PC, go back again and see if there is another update. For some updates they are separate and you may need multiple PC restarts. I see some Xbox overlay and Microsoft errors. There's also a Steam error, may be worth reinstalling that client too.
@Redconnn
This error was present on your PC which seems to be related to ROG Armoury as well. Can you try uninstalling that and see if the game plays normally before reinstalling it?Aac3572MbHal_x86.exe
- @EA_Shepard I attached it on a reply below. Thank you.
Any update on this?
- EA_Shepard
Hey, folks
We tried to test this last night to see if we could get it to crash in every game, but we could not.
When you get a chance, can you run through the following checklist and let us know if any of the steps work for you?
First, if you are in full screen, change it to windowed mode. If you are like me and you have more than one monitor on your PC, make sure the game is not in full-screen windowed mode.
EA App's Cache (Top Left Menu > Help > App Recovery)
Launch the game
From the main menu in-game, click Creation center
Load/delete files - All
Delete all files except franchise/Team Builder (if this applies) > Avoid deleting anything that is offline, or you will have to start that mode over.
If you have downloaded playbooks or anything like that, I would recommend deleting them as well.
