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norrisle's avatar
norrisle
6 months ago
Solved

Madden 25 stutter and frame rate drops

I didn't have this problem with Madden 24, but right now I'm getting frame rate drops in game and consistent stuttering during gameplay.  I am running with a NVDA 4070 GPU.  I go to low rendering qua...
  • EA_Illium's avatar
    EA_Illium
    6 months ago

    HI @Jaycanny 

    We currently do not have information on the date of a new patch, however the team does continue working on Madden 25.

    Looking at your dxdiag If see you have the  RTX 3080 Ti and the  UHD Graphics 730. 

    Can you confirm if you've defaulted to using only the 3080? If so check If there’s an option available to cap your frame rate. You can also enable Vertical Sync (V-Sync), to match your frame rate to your display’s refresh rate.

    Hey @GoodbyeForevers 

    To confirm did the System File Checker tool find any issues? if not, can you see if capping your frame rate and running your device in a Clean Boot makes any difference?

    Cheers!

EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
6 months ago

Hey @norrisle 

When you have a moment give the following a try:

  1. Run the System File Checker tool, then Check for Windows and GPU updates
  2.  Repair the game files in the EA app. Go to the Library and find your game. Click the Manage icon, then click Repair.
  3. Clear EA App's Cache (Top Left Menu > Help > App Recovery)
  4. Check if any background applications are stopping the EA app or your game.
  5. Default your PC to the dedicated Graphics card: Troubleshooting Graphics issues 

If this continues would it be possible to get a DxDiag file?

    • EA_Illium's avatar
      EA_Illium
      Icon for Community Manager rankCommunity Manager
      6 months ago

      Hey @norrisle 

      I don't see the latest Dxdiag attached, but I've had a moment to check out your first one. 

      I do see you have the Nvidia graphics, but you also have the Intel UHD integrated display. Can you confirm via Nvidia's control panel, or the new Nvidia app if you use it, that Madden runs off your Nvidia card?

      If so and if there’s an option available, try capping your frame rate. You can also enable Vertical Sync (V-Sync), to match your frame rate to your display’s refresh rate.

      Aside from that the other issues I've seen are typically fixed with the steps I've first shared, to confirm did the System File Checker find any issues?

      • GoodbyeForevers's avatar
        GoodbyeForevers
        6 months ago

        I have a 3070 which is updated via the Nvidia app and the game is tied to the GPU.  Still getting some stutters, just not as frequently, but though to be a bit innocent. 

  • norrisle's avatar
    norrisle
    6 months ago

    My Nvdia GPU has the most updated driver and the same with Windows. I will run the system file checker and go through the process you are showing below and Ill let you know how that goes

    I ran the SFC and had no issues.

    I could not run the Manage and Repair of the App because the Trial version wont allow me to. 

    I cleared my cache on the EA app. I still have the same issue.  I have video of the stuttering if you need that as well

  • norrisle's avatar
    norrisle
    6 months ago

    Thanks guys for letting me know, Im not the only one.  Im glad I bought the trial because if I didnt, i would be extremely unhappy.  @EA_Illium , were you able to look at the dxdiag file and assess what the issue is?

    • GoodbyeForevers's avatar
      GoodbyeForevers
      6 months ago

      Hi guys. As I previously stated, the game was largely unplayable for me due to pretty frequent stuttering during plays.

      I have since updated my BIOS directly from the manufacturer site (apparently Dell released an update a few days ago marked as critical) and it seems to have largely (hopefully entirely) fixed the issue.  Game is running much smoother and haven't had any of the large stutters I was encountering that were the biggest problem.  

      Might be worth a shot checking it out on your end.  Cheers.

      • norrisle's avatar
        norrisle
        6 months ago
        @GoodbyeForevers Ill check it out but my BIOS is already updated with my ASUS I believe

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