MADDRN 25-MUT-H2H WINS NOT NEING RECORDED

Anyone else have their h2h wins not being recorded to their overall record. This has happened to me in the seasons game mode as well as champions. I am also experiencing a blackout that says servers not available when I try to substitute certain players in the lineup screen. I am having to go into my item manager and promote to starter several players to get them in the correct order in the lineup but will not let me adjust specialist. I finally got to speak to someone representing EA and was basically told to report the problem here and that there's not much they could do. I am playing a game that I paid full price for that EA and Madden has no problem charging money for extra content yet I can't even get the content that I earned. This has cost me several players and coin packs by not counting my wins when I should have made it to the end of such game mode. If anyone has any suggestions please help.