Re: Cannot Play Madden 25 because I cannot log into my EASports account

Hey @Daydreamz86,

Has it been a long time since you've logged in to an EA game with your Xbox? Because it looks like your EA account might have been disabled due to inactivity. You should be able to restore that account by resetting the password like it's prompting, but if that's not working then it seems like you've either made a new EA account with that email address, or it's just not the original email address on the account.

I'd reach out to our live support team about this. It's not something we can help with directly via the forums, but they'll know how to get you back into your games.