Re: Madden Crashes on Splash Screen

Hey Folks,

The team is still looking into this one. 

For those who having issues around Windows updates, can you run a Windows update in the settings and make sure there are no current updates available? We noticed that some players had Microsoft versions as 24H2 22H2 and 23H2, so not at the direct or current version of the update. 

Thanks!

@EA_Shepardno windows update everything's up to date still having the same issue with the game not launching and windows 11 24H2 is the most recent windows update 

I reboot my whole PC and all oft my Software. I honestly think it is just an issue one the EA side and not from the players or Windows. And i hope also that it get fix soon, coz i also spent 70 euros for this game and i cant play it, thats really annoying. But also thanks for ur help and adivices. 

This is just crazy, still not able to play or an update just the run around when it is 100% something to do with the EA anti cheat software. Nothing on the users end 

Thank you to all who replied with updates on their end. Ive forwarded the info over to the team so that they can check this out on their end!

Hey, Folks

For our Steam players running into the issue, can you please take a look at this link and try the workaround posted there? 

We want to check if these steps work for you!

Thanks!

I do not have any updates available and I am only on the ea app. Never had it through steam.

I mean I've tried it on my laptop, desktop, and a new rog ally x so the fix that is in that post wont work for EA app users and I doubt it will for steam users. This issue I believe is with the anticheat in general so the platform the game is on probably doesnt matter. I do recall last month ea had issues on windows 11 24h2 with easy anti cheat which lead to repeated crashing so it looks like it started to affect ea anticheat later on

As much as I do genuinely appreciate your help @EA_Shepard and I generally do not agree with people being rude to yall in these replies and whatnot, we both know if the issue was a pack glitch or losing EA money, it would be fixed instantly without a second thought; meanwhile I have been locked out of the game while my friends out progress me for something that isn't even my own fault. I understand its not you obviously, but none of us have received a timeline or anything of the sort. while I try to use the EA Help and get backtalk from EA support on there. It just doesn't seem fair and I believe most of us are losing our patience with the rest of the team besides you, since it does seem like your hands are tied but are trying to help

@EA_Shepard This also did not work for me. Thanks.

@xrayn22funny enough I literally bought points to buy the pass while the game was updating into what caused this issue, so annoying watching my friends out progress me while I'm essentially banned from the game, curious if anything will happen

@EA_Shepard @I did neither of

those my windows if up to date the game loaded fine on Friday came back Saturday game would not load

Same issues as everyone else except I am running with intel 14700kF chip 64 gb ram on an ssd card and NVIDIA 3070TI

Well looks like we are cooked boys. Wasted over 300 dollars if not more on this game. Kinda losing hope at this point. 

Let’s hope we get some kind of a make right from EA considering we are missing all the content for the week if not next weeks as well.

Can I just be reimbursed for the game and all the points I spent. Seeing as didn’t even know was a problem till this thread got blown up and still no result just run around acting like we haven’t tried all the stupid fixes. When it’s a damn EA anti cheat software issue