Forum Discussion
EA_Illium
EA Staff (Retired)
11 months agoHi @Ruffonez
Would it be possible to get more information on this?
- EA ID (PSN ID/Gamertag):
- Which platform are you on?
- Does this only happen in one game mode?
- Please share any steps you've tried so far to resolve the issue:
- If possible, share a Screenshot or Clip...
Cheers!
- 11 months ago
- EA ID (PSN ID/Gamertag): Ruffonez
- Which platform are you on? PS5
- Does this only happen in one game mode? any time trying to send h2h game play with friends
- Please share any steps you've tried so far to resolve the issue:
- If possible, share a Screenshot or Clip...
- EA_Illium11 months ago
EA Staff (Retired)
Hi @Ruffonez
Thanks for the additional info! Can we try a few steps first based on your platform and let us know if this continues?
Spoiler- Make sure you have the latest software update.
- Troubleshoot your connection to EA games
- Unplug any devices attached to the USB slot.
- Perform a power cycle.
- Restore the license for the game.
- Go to Settings on your PlayStation.
- Click Account Management then Restore Licenses.
Cheers!
- 11 months ago@EA_Illium sure - should i try now? or let me know when
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