Forum Discussion

Zockman176's avatar
Zockman176
12 months ago
Solved

Can't play MUT At All

I've pre-ordered the game and since then I haven't been able to play MUT at all. I keep getting an error saying that the servers can't process this right now. Please try again later. It's been two we...
  • EA_Aljo's avatar
    EA_Aljo
    12 months ago

    Hi there, @Zockman176 

    If you're able to load in to MUT, try creating a new lineup. Don't just edit the one you have. Complete a new lineup and switch to that. You can use the same players. They just need to be in a different lineup. Try that and let me know what happens.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
12 months ago

@King_Shadd2509 

Just to be sure, you didn't edit your current lineup. You created a new one? If that's true, when exactly are you getting the error? Also, what system are you playing on?

King_Shadd2509's avatar
King_Shadd2509
12 months ago
@EA_Aljo Yes, I created new ones and also renamed them. I also went through and hand selected players for one of those I created and it still didn't work. I am getting the error when I load into any single player game. I also can't play face of franchise or any single player mode. I can only play play now. I am on PlayStation 4
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    12 months ago

    @King_Shadd2509 

    Specifically, this is happening when loading into any single player game with MUT?

    Try deleting the personal saved data for Madden 25. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate Madden 25 and delete the saved data.

    Also, you can try rebuilding the database with the steps here under PS4 Safe Mode options.

  • King_Shadd2509's avatar
    King_Shadd2509
    12 months ago
    @EA_Aljo I tried those steps while reading other people's replies. That's why I think it's an account issue. It happened with this account and my other account linked to this EA but not to any other account. Its every mode on Madden except play now.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    12 months ago

    @King_Shadd2509 

    Since this does appear to be account related, please open a case with an advisor so they can check your account for any issues. Cases can be opened here.

  • King_Shadd2509's avatar
    King_Shadd2509
    12 months ago
    @EA_Aljo Im sorry but can u assist me? I can't open a case. I don't know how to get to that point 😭
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    12 months ago

    @King_Shadd2509 

    You can open a case by clicking on the link I provided above. If that's not working, let me know which step you're stuck on. Make sure you select Madden 25 as your game and then choose from the available reasons for contacting support.

About Madden NFL 25 Ultimate Team

Get the latest news on MUT, helpful advice, and discuss strategy with the Madden community.1,635 PostsLatest Activity: 4 days ago