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tcollins21's avatar
tcollins21
Newcomer
26 days ago

Coins Disappeared From Account

HI ea my 3m coins I got by selling my players randomly dissapered i don't know what happened so I just want to know if I can get that back my user is topguntommy84 on Xbox thank you

2 Replies

  • ATREAPER2003's avatar
    ATREAPER2003
    Seasoned Newcomer
    2 days ago

    It just happened to me yesterday got home from work had 2 mill + coins and just like that there gone imma vet playing mut but this my first time having this happen if ea has a problem with it why not just bring back trades like yes you can’t get revenue out of it but you can safely get your cards with out worrying about a ban and the reason this all happened is i play squads with my friends and was helping my one friend build his team to buy some cards  like i understand the ban yes but come on the whole coin wipe is unnecessary like some people been grinding since day one like me and for it to be all gone in a flash is depressing 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 days ago

    tcollins21​ When that many coins are gone, it only comes down to a few reasons - sanction - a persona was removed from the account. Like your Xbox account or Playstation account for example.

    What you would need to do is contact Live Support and have them go through the EA account to see what happened. CMs do not handle missing content claims as we are not a part of live support.

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