EA Support representatives
I am extremely disgusted with the customer service from EA. I’ve been playing ea products since fifa 14. Yesterday and today I’ve contacted support and got the same support agent. I’ve spoken to a total of 3 so far. Yesterday I was told to wait 24 hours and reach back out. Today was they were rude and didn’t help. Today starts with Juan Pablo, where I explain the issue where I did a set and didn’t get the rewards. It then takes him 45 ish minutes to tell me after carefully examining it you didn’t complete it. I asked to be transferred to a different agent where I get connected to the same one from yesterday, Dhrubajyoti. Yesterday during our conversation I was told to wait 24 hours and reach back out if the issue wasn’t resolved. I reached back out today and I was told that he never said that and he read the thread from the previous day, which I have a screenshot of him saying. He then tells me to remember exactly the players I submitted yesterday which I recalled was 3x93 Josh Allen, 1x93 Bo Nix, 1x93 Jason McCourty, I could be mistaken about these players but all around the same price. He then proceeds to tell me that these aren’t the requirements which also conflicts what he said the day before (also have a screenshot of him saying I need 3x93 NFL HONORS 2x93-94 any). He then proceeds to tell me to go complete it after I don’t have coins anymore and all challenges completed to go do the set. So I asked him if I didn’t have the required items for the set what are the requirements. I was sent a massive paragraph saying I needed to complete challenges which really makes me feel like he hasn’t even played a game of madden before. I informed him that he sent me different requirements yesterday and I have them screenshotted and he told me I’m incorrect. Which again I have the screenshot. To sum up the end of the chat, I asked him repeatedly how am I wrong and he ignored all of it and just said there’s nothing he can do. He tells me I’m closing the chat goodbye after no solution was found. And again I had video proof uploaded that I did the set and didn’t get the 96 OVR Patrick surtain II champion card
screenshots will be uploaded
