Got Van Noy instead of Fitzpatrick

There are several people who have this happen, but you aren't answering people.... Please get this corrected.... I still haven't received my Season 6 rewards and I have emailed "SUPPORT" over 15 times and now I got Van Noy instead of Patrick when  I was Top 100 again!!! As gamers we really shouldn't have to take screenshots to prove anything when it's your system that keeps messing up and we aren't getting any help fixing it.