Community ManagerIt's working for most everyone so we need to figure out why it's not working for you. Possibly you're between updates so let's make sure your Madden 25 is current. Highlight Madden 25 and press the Options button on your controller. Then select 'Check for update'.
Have you tried using a different PSN ID? That would help narrow this down to an account issue.
Don't pick the option for connection issues. You could try 'I need help loading my game' since you can't load into MUT.
This is greatly frustrating. Nothing is letting me set up a ticket or go to chat. It keeps on taking me to the freaking connection test and that takes me to the same FC24 connection which it then says is fine.
Community ManagerUnfortunately, it appears that we don't have help available for connection issues with Madden so choosing that won't get you to an advisor.
Are you able to try logging in on your account in a different location? I'm very sorry. I wish I had more to suggest, but unfortunately, you've got a unique issue that we're not aware of a resolution for right now.
Did you already factory reset your console? Have you tried deleting your gamertag off your console and adding it again?
No, I have not moved the PS5 to a friend's house. Not sure when I will get the chance.
As for resetting console or deleting PSN ID, I think the delete gamertag is possible, but there is no way I'm resetting the PS5 to factory settings. I have too many games on the hard drives and don't want to reload them all.
I'll see if I can get a refund (that includes my pre-order for FC25 as I don't want to go through this again in a month) and just keep playing other games.
Edit*** Looks like resetting PS5 does not lose game with need to redownload.
Community ManagerYou can restore the default settings without deleting games. This is done in Safe Mode. You can also try clearing the cache and rebuilding the database. Possibly, those will help.
Thank you. Appreciate the options. Maybe one of them will hit.
Community ManagerYou're very welcome. Hopefully, that helps. Let me know how it goes.
