Madden Ultimate Team Rookie Premiere

I completed two Rookie Premiere sets in Madden NFL 24, but I only received one pack with a Rookie Premiere player. When I contacted them, they asked me to wait... It's been 4 days since they said they would be available.

I am still missing mine

How do I get this content on my PS5 I bought the bundle and yet to receive the rookie premiere players and team tokens I earned in madden 24? Please help answer or a solution. 😇