Missing Players

Yesterday at 12 pm est I purchased a mystery pack in the store in Ultimate Team, I opened this pack and received a redzone pack. I opened that pack and got 91 Derrick Henry and 2 79 golds before an error code popped up and kicked me out of Ultimate Team. I rejoined to see the pack, players, and training missing, I looked on the companion app, and still nothing. I am just wondering where I can go from here as I not only lost a good pull but lost my training and got nothing in return,