Missing rewards
I just chatted with someone through EA Help. I am missing premium rewards for both season 4 and zero chill. The representative said I had to open packs to fix this glitch. He also said he can see tha...
Forum Discussion
@oddg0d which rewards are you missing? the 4 presents can not be opened befor 12/25/24.
Right. EA Help told me they could see packs that need to be opened, but the only things showing up in my pack inventory are 4 player presents. I explained this to them, but they said whatever they see in my inventory needs to be opened. I am missing quite a few season 4 and zero chill premium field pass rewards, but I dont know exactly when this problem happened, I can only assume it started when the glitch where paid premium users were getting offers to buy the premium pass again. I only noticed yesterday when I exited a game and a screen said I was due packs but when I click out of the screen nothing was there but the presents. EA Help rep said a common solution was for players to open packs in their inventory which typically fixed the glitch. He said if I couldnt do that then make a post here, and if the post gets enough traction a dedicated team will address the issue via a mass fix.
Have u tried using the companion app? Sometimes packs show up on there that don't in the game. It's sad how ea treats it's customers and community.
Yeah I use the app regularly and it only shows the presents.
@oddg0dhave you bought the zero chill premium pass? it is not included in the season 4 premium pass.
the game shows incorrect packs after legends, totw, aka, ...challenges. those packs were already given befor.
