Missing Rookie Premieres and Crossover Rewards

Same, I have had CFB 25 since release. Finished all ultimate alumni challanges within the first two days. Bought madden 25 a week ago, and my crossover rewards have not shown up. Made a ticket and was told to wait. Still have not gotten them, so I masde another ticket just now and was told " I would like to inform you that as per the updates we have, there was an ongoing issue for this earlier. However, this is now being resolved by our dedicated team and all affected players have already received their content. Also, we cannot grant content on our part as this can only be done by our studio team, which is already done and we cannot validate this from the EA Help support page. However, as you mentioned, you didn't receive the content, so it's possible the account wasn't eligible for the compensation. We have recorded this as your feedback and will mention the case for our dedicated team to review. You can also submit feedback via our EA Forum and our community managers will also respond via the same forum" This is a joke BY EA, lMAOOO, we gotta stop buying ea products