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hirtzii's avatar
2 years ago

Mut Gauntlet Giving Losses Without Playing Games

Message: Good morning, I’m reaching out in regards to Madden 25 ultimate team. I was playing gauntlet undefeated at either 4-0 or 5-0 i just completed a game in which i won. After the game was over it gave me two losses automatically without any additional games being played. I was hoping you guys could go in and set it as it should be. I’ve spent a lot of money on this game and mainly play for rewards from gauntlet and champs. I had spent a few hours and again was about halfway to my rewards. Im just hoping this can be made right. I saved the gameplay footage for reference.

1 Reply

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @hirtzii I am sorry to hear that this happened. With stats, we don't have the ability to go in and change anything. If this is happening to more players, we need to get their info and we can bug report it, but if the system is automatically giving an L without playing or after winning, something like that has to be reviewed on the studio side as we here don't see that info on accounts.

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