Errors when trying to edit lineup with Genki Force players
Hey, Folks
We are receiving reports from the community that after the Madden server maintenance, they are not able to connect to MUT modes and are being disconnected from the servers while playing or finishing matches.
Are you getting the following error while connecting to MUT or during/after a match?
Update:
The team found that the majority of the logs examined had one or more of the following similarities, which caused the error when trying to modify the lineup or connect to UT.
1. Genki players playing both sides of your team 2. Some upgraded abilities (known issue) causing the issue
If you are able to access your lineup, generate a new one. If you get an error while doing this, go to your binder and manually change the players.
If you are not able to get into UT or your lineup, log into the Companion app - go into UT - Binder - and manually change them. Remove ANY Genki players and players with upgraded abilities.
Save - log into the game again, and see if you can connect.
TheJC81, PS 4, has been occurring for the last week at multiple times 2/15-2/22, Madden Ultimate Team, Bug won’t allow roster substitutions for O-line and get prompt Servers Can’t Process at This Time and reboots out to main lobby Home Screen. Another bug in the Genki Force Head to Head 6v6, the camera angle continually moves throughout game and disables view from gameplay throughout entire game.
kendochop, PlayStation 5, next generation , feb 18th is when it started but I reported the 19th at 10:55 pm ,Anytime I tried to go on MUT25 solo challenges it would give me an error code, At the selection menu part where you pick your challenges
I-GreenFor-Yew saying can’t connect to ea servers in any game mode in mut tried fixing the lineup tried restarting the game tried restarting wifi nothing works. 02/21/2025. next gen on ps 5.
When I try to substitute an offensive lineman I get the “Our servers cannot process your request” screen and then kicked to the main lobby. Also when I try to change a different player for any other position my screen freezes and I have to restart the game completely. I’ve tried uninstalling and reinstalling the game, as well as generating a new lineup but nothings works.
it occurred around thanksgiving..i cant play anything in mut and when i try to adjust my lineup it boots me to main menu with the error message every time..I’ve removed all team chems from every player and still nothing
every mode is not working I can only go to my sets and my items
For me it lets me invite my friend and select roles and search and it even finds opponents but then boots us back to the main screen. No error notice or anything. If I play with strangers it works fine. If I private 1v1 my friend it works fine. It's not a network issue for sure.
Same issue here. Any attempt to substitute or insert O-line results in “our servers can’t process try again later.” It’s nearly making the game unplayable because there is no way I can progress my ultimate team without updating positions.EA_Shepard , have you heard anything on this bug/error?
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Hey, Folks
\n
We are receiving reports from the community that after the Madden server maintenance, they are not able to connect to MUT modes and are being disconnected from the servers while playing or finishing matches.
Are you getting the following error while connecting to MUT or during/after a match?
\n\n
Update:
The team found that the majority of the logs examined had one or more of the following similarities, which caused the error when trying to modify the lineup or connect to UT.
1. Genki players playing both sides of your team 2. Some upgraded abilities (known issue) causing the issue
If you are able to access your lineup, generate a new one. If you get an error while doing this, go to your binder and manually change the players.
If you are not able to get into UT or your lineup, log into the Companion app - go into UT - Binder - and manually change them. Remove ANY Genki players and players with upgraded abilities.
Save - log into the game again, and see if you can connect.
\n
","body@stringLength":"2008","rawBody":"\n
Hey, Folks
\n
We are receiving reports from the community that after the Madden server maintenance, they are not able to connect to MUT modes and are being disconnected from the servers while playing or finishing matches.
Are you getting the following error while connecting to MUT or during/after a match?
\n\n
Update:
The team found that the majority of the logs examined had one or more of the following similarities, which caused the error when trying to modify the lineup or connect to UT.
1. Genki players playing both sides of your team 2. Some upgraded abilities (known issue) causing the issue
If you are able to access your lineup, generate a new one. If you get an error while doing this, go to your binder and manually change the players.
If you are not able to get into UT or your lineup, log into the Companion app - go into UT - Binder - and manually change them. Remove ANY Genki players and players with upgraded abilities.
Save - log into the game again, and see if you can connect.
\n
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Errors when trying to edit lineup with Genki Force players","moderationData":{"__ref":"ModerationData:moderation_data:11918455"},"body":"
TheJC81, PS 4, has been occurring for the last week at multiple times 2/15-2/22, Madden Ultimate Team, Bug won’t allow roster substitutions for O-line and get prompt Servers Can’t Process at This Time and reboots out to main lobby Home Screen. Another bug in the Genki Force Head to Head 6v6, the camera angle continually moves throughout game and disables view from gameplay throughout entire game.
TheJC81, PS 4, has been occurring for the last week at multiple times 2/15-2/22, Madden Ultimate Team, Bug won’t allow roster substitutions for O-line and get prompt Servers Can’t Process at This Time and reboots out to main lobby Home Screen. Another bug in the Genki Force Head to Head 6v6, the camera angle continually moves throughout game and disables view from gameplay throughout entire game.
Thank you
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kendochop, PlayStation 5, next generation , feb 18th is when it started but I reported the 19th at 10:55 pm ,Anytime I tried to go on MUT25 solo challenges it would give me an error code, At the selection menu part where you pick your challenges
kendochop, PlayStation 5, next generation , feb 18th is when it started but I reported the 19th at 10:55 pm ,Anytime I tried to go on MUT25 solo challenges it would give me an error code, At the selection menu part where you pick your challenges
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I forgot to add my Psn KendoBando EA_Shepard Thank you
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I-GreenFor-Yew saying can’t connect to ea servers in any game mode in mut tried fixing the lineup tried restarting the game tried restarting wifi nothing works. 02/21/2025. next gen on ps 5.
I-GreenFor-Yew saying can’t connect to ea servers in any game mode in mut tried fixing the lineup tried restarting the game tried restarting wifi nothing works. 02/21/2025. next gen on ps 5.
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EA ID: DLMfresh13
Xbox One
Gamertag: qdlm 00
Started around 2/15/25
My Ultimate Team
When I try to substitute an offensive lineman I get the “Our servers cannot process your request” screen and then kicked to the main lobby. Also when I try to change a different player for any other position my screen freezes and I have to restart the game completely. I’ve tried uninstalling and reinstalling the game, as well as generating a new lineup but nothings works.
When I try to substitute an offensive lineman I get the “Our servers cannot process your request” screen and then kicked to the main lobby. Also when I try to change a different player for any other position my screen freezes and I have to restart the game completely. I’ve tried uninstalling and reinstalling the game, as well as generating a new lineup but nothings works.
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Sirstep225
xbox x net gen
iberee225
it occurred around thanksgiving..i cant play anything in mut and when i try to adjust my lineup it boots me to main menu with the error message every time..I’ve removed all team chems from every player and still nothing
every mode is not working I can only go to my sets and my items
it occurred around thanksgiving..i cant play anything in mut and when i try to adjust my lineup it boots me to main menu with the error message every time..I’ve removed all team chems from every player and still nothing
every mode is not working I can only go to my sets and my items
Thanks
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EA ID: Kdowg0828
Platform: Xbox Series X
Gamertag: Kdowg0828
Date occurred 2/20
Everytime I go to play the 2nd week of Genki Force challenges i get the error
Everytime I go to play the 2nd week of Genki Force challenges i get the error
Issue: can't play Genki Force challenges
MUT
Genki Force
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For me it lets me invite my friend and select roles and search and it even finds opponents but then boots us back to the main screen. No error notice or anything. If I play with strangers it works fine. If I private 1v1 my friend it works fine. It's not a network issue for sure.
For me it lets me invite my friend and select roles and search and it even finds opponents but then boots us back to the main screen. No error notice or anything. If I play with strangers it works fine. If I private 1v1 my friend it works fine. It's not a network issue for sure.
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Same issue here. Any attempt to substitute or insert O-line results in “our servers can’t process try again later.” It’s nearly making the game unplayable because there is no way I can progress my ultimate team without updating positions.EA_Shepard , have you heard anything on this bug/error?
Same issue here. Any attempt to substitute or insert O-line results in “our servers can’t process try again later.” It’s nearly making the game unplayable because there is no way I can progress my ultimate team without updating positions. , have you heard anything on this bug/error?
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I have a ps5. gamer tag killa_nell01. It started about 3-4 days ago. When I try to play ultimate team h2h any mode i get this
I have a ps5. gamer tag killa_nell01. It started about 3-4 days ago. When I try to play ultimate team h2h any mode i get this
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Errors when trying to edit lineup with Genki Force players","moderationData":{"__ref":"ModerationData:moderation_data:12090655"},"body":"
Marking as solved for visibility. If you can help us out with the info below, we would appreciate it!
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Hi everyone,
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There was something I wanted to see if you could help clarify for us while we are investigating this.
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For those of you who were reporting these errors with Genki Force players:
\n
\n
Are you still running into the same error as before?
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Are you playing on a PS4 or Xbox One?
\n
\n
\n
Please let us know when you've got the chance.
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Thank you again for being patient with us while we're getting this figured out.
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If you are running into this issue since All Star Athletes came out, please check out the thread linked below:
Community Manager
