Tech help

I don’t have a clue what is going on with my madden 25 but when you pay almost 70 bucks for a game it should work I want my money back but anyways has anybody else had the problem where your screen will white and all you can see is the circles under there feet and the play lines and the letters that you are passing to it been happening every time I play anything on ultimate team about the 3rd quarter about 2 minutes in it’s impossible to see or play and I’ve been trying to get a hold of ea but they are damn near impossible to get a hold of and I’ve uninstalled it and reinstalled it I’ve tried everything and I’m playing on a Xbox one s