Training spent, doesn’t upgrade player and doesn’t show option to refund

I purchased two players from the auction house and added them to my team, I spent training on them so that I could utilize the chemistry. However, the training was shown as being spent but the block never filled in on those players. Now that I want to use them in a set, I can’t get the BND status off of them because I can’t refund the training I spent on them in the first place.