Turning cards in for a set won't let me open the new card!

I have no clue, but I see it isn't just us... Why can't EA get their heads in the game? They say, "It's in the Game!" But they obviously are NOT!! Is this the result of letting AI take over all aspects of EAs updates? I don't know if they are for sure, but I DO know they won't be getting a effing DIME from me ANYMORE!!! THIS CRAP HAPPENS THOUGH MULTIPLE TITLES!!! EVEN THE PGA GAME KICKS ME OUT ALL THE TIME!!!